AntRun Automation

Inquiry Report — Terms of Service

Last updated: September 6, 2026

These Terms of Service ("Terms") are a legal agreement between you ("Customer," "you") and AntRun Automation LLC, a Virginia limited liability company ("AntRun," "we," "us"), governing your use of the Inquiry Report WordPress plugin and the associated backend service (together, the "Service"). By installing the plugin, creating an account, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Inquiry Report is a WordPress plugin that reads form submissions captured on your WordPress site (for example, via Contact Form 7) and sends a periodic summary report to an email address you designate, on a schedule you choose (daily, weekly, or every N days).

2. Accounts

You must provide accurate information when creating an account and are responsible for maintaining the confidentiality of your API key and account credentials, and for all activity under your account.

3. Plans, Billing & Cancellation

We offer a free Trial plan (limited by inquiry volume and/or time, as described on our pricing page) and one or more paid subscription plans. Paid plans are billed in advance on a recurring basis through our payment processor, Stripe, and renew automatically until canceled. You may cancel at any time from your account settings or by emailing us; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable, including for partial billing periods.

If a payment fails or your usage exceeds your plan's limit, we may suspend report generation until the issue is resolved or your plan is upgraded.

4. Your Responsibilities

The forms on your WordPress site may collect personal information from your own site visitors ("End Users"). As between you and AntRun, you are solely responsible for:

  • having a lawful basis to collect and process your End Users' personal information, and providing any notices or obtaining any consents required by applicable law (including privacy laws such as GDPR or CCPA/CPRA, where applicable to you);
  • maintaining your own privacy policy disclosing that inquiry data is processed by a third-party service provider (AntRun) to generate reports;
  • the accuracy and legality of the data you collect through your forms; and
  • your use of the Service in compliance with all applicable laws.

AntRun processes Inquiry Data (defined in our Privacy Policy) solely on your behalf and at your direction, as a service provider, in order to provide the Service to you.

5. Acceptable Use

You agree not to use the Service to:

  • collect sensitive categories of data (health, financial account numbers, government IDs, etc.) without independently ensuring appropriate legal safeguards are in place;
  • violate any applicable law or the rights of any third party;
  • interfere with or disrupt the Service or its infrastructure; or
  • attempt to access another customer's data or account.

6. Data Retention

We retain Inquiry Data (the content of form submissions processed through the Service) for 90 days from the date it is received, after which it is automatically and permanently deleted from our systems. Generated report emails already delivered to you are not affected by this deletion and remain wherever you store your email. Account and billing records are retained for as long as your account is active and for a limited period afterward as needed for legal, accounting, or fraud-prevention purposes. See our Privacy Policy for details.

7. Third-Party Services

The Service relies on third-party infrastructure and processors, including payment processing (Stripe), hosting and database infrastructure, transactional email delivery, and AI-based text summarization used to generate report content. We select these providers carefully, but we do not control their systems and are not responsible for outages, errors, or data handling by third parties outside our reasonable control.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. REPORT CONTENT MAY BE GENERATED OR SUMMARIZED USING AUTOMATED (INCLUDING AI-BASED) TOOLS AND MAY CONTAIN INACCURACIES; YOU SHOULD NOT RELY ON REPORT SUMMARIES AS A SUBSTITUTE FOR REVIEWING THE UNDERLYING INQUIRIES WHERE ACCURACY IS IMPORTANT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANTRUN AND ITS OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY (INCLUDING LOST LEADS OR INQUIRIES), ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANTRUN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE TOTAL FEES YOU PAID TO ANTRUN FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless AntRun from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your failure to obtain necessary consents or provide required notices to your End Users; or (d) your violation of any applicable law.

11. Termination

We may suspend or terminate your access to the Service if you violate these Terms, fail to pay applicable fees, or if we discontinue the Service. We will make reasonable efforts to provide notice where practical.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles, and any dispute arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Virginia.

14. Contact

Questions about these Terms? Email support@antrun.com.